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Privacy Policy

HAPYSTAY PRIVACY POLICY

Last revision: October 28, 2024

Hapystay is committed to respecting the privacy of users and the protection and security of your personal data. Therefore, it is very important for us to inform you about how we collect, treat and protect personal data that are provided to us through our website, social networks and application.

The use of the Hapystay website and its application is not intended for children under 16 years of age and, therefore, they should refrain from providing any personal information. In this regard, Wallapop recommends the use of its  website and its application to persons over 18 years of age.  To this end, Wallapop reserves the right to check the age of users of its website and app at any time.

Therefore, it is important to inform that Hapystay complies with data protection regulations, as well as with the European Data Protection Regulation. Because of this, there may be specific amendments referred to in this privacy policy that apply only to users in the countries referred to above and, in some cases, different rules may be established due to applicable local legislation. In case of conflict, the specific amendment shall prevail.

Who is responsible for the processing of personal data?

The data processing is carried out by and on behalf of Hapystay. If you wish to contact us to resolve any questions, please write an email to  contact@hapystay.com 

We inform you that when through our website or our application you make a comment on social networks, the responsible for the data you provide through them will be the corresponding social network and not Hapystay, and you should contact that social network to exercise, if necessary, your data protection rights that you can consult in the section “Know your data protection rights” of this privacy policy.

When and how do we collect your personal data?

Hapystay collects and processes personal data from users who have registered on our website or in our application, as well as from users who, not having registered, browse or consult them.

In this way, Hapystay obtains and uses the IP data and other identifiers provided by the device from which you browse our website or our application, while collecting the data you provide at the time of registering as a “User” of Hapystay, as well as those data obtained as a result of your browsing, requests, publications, conversations, searches, purchases, ratings from other users, participation in contests and data derived, if any, from linking your registration on our website or our application with your Facebook or Google account.

Hapystay may also collect personal data through the use of cookies and other tracking technologies.

What kind of personal data do we collect?

The categories of data we collect depend on your activity and interaction with Hapystay through website, app and social media. Also, Hapystay will only collect personal data that is necessary for the purposes we carry out. Therefore, it is important that we explain how and what type of data we collect: .

  • Data categories: Basic data
  • Data collected: Name and surname, e-mail, telephone number, address, password.
  • Data categories: Registration data(Information collected when you use the Hapystay website and application for informational purposes only – Information regarding your use of the website).
  • Data Collected:Consistent with the cookie choice provided (if and when applicable), when you use our Platform for informational purposes only (e.g., you do not register on the Platform, make purchases through the Platform or otherwise submit your data), your Internet browser automatically collects, and transfers to us, certain basic information related to your use of the Platform. Such log data may include the type and version of your browser, your operating system and interface, the device used, language preference, the website from which you visit us (referrer URL), the page(s) you visit on our Platforms, the date and time of your visit, part of your Internet Protocol (IP) address, your actions taken on the Platforms, and the name of your access provider.
  • We also inform you that certain features of our website and our application use navigation considering your location in order to provide you with the most relevant information in each case, as well as to offer you certain services.

 

  • Data categories: Social media data(Information collected when you use Hapystay’s social media for informational purposes only – Information processed by third party social media providers)
  • Data collected:The mere use of our platforms does not generally involve data processing activities (including data transfers) in connection with third party media and/or social networking platforms (such as Facebook and Instagram, “External Platforms“). However, if you accept the targeting cookie provided (if and when applicable) or if you use the share buttons that allow you to share Hapystay content with your friends through these External Platforms, the External Platforms may (subject to their own legal basis) collect and otherwise process personal data about you for the purpose of providing you with targeted advertising. For more information about the scope and purposes of the data processed by the External Platform provider, including your rights and settings options to protect your privacy, please refer to the privacy notice of the respective External Platform provider.

 

  • Data categories: Application data(information collected when you interact with us in other ways)
  • Data collected:The information you share with us when you interact with us through application forms.

 

  • Data categories:Basic data and economic transaction data. (Information collected to comply with the DAC7 Directive on the communication of tax data.
  • Data collected:name, surname, first name, ID number, passport, VAT information, postal address, date and place of birth, bank card details, bank account details, country of residence.

 

What are the purposes, legitimate basis and conservation of your personal data?

In the event that you have not registered on our website or in our application, Hapystay will treat the IP of your device for the following purposes:

  • LEGITIMATE BASIS:Legitimate interest to improve our commercial offer.
  • PURPOSE:To know the origin of the download of our application in order to improve the commercial offer.
  • CONSERVATION PERIOD:It shall be carried out only at the time of unloading.

 

  • LEGITIMATE BASIS: Processing that we will carry out under the protection of our legitimate interest, to prevent fraud or unlawful acts.
  • PURPOSE: To collect and analyze information about your device, networks and activity on the platform in order to verify that you are making lawful use of our services.
  • CONSERVATION PERIOD: The conservation period for this treatment is 5 years.

 

  • BASIS OF LEGITIMACY: Express consent by accepting the cookies policy.
  • PURPOSE: Access your location while browsing our website or using our application to show you the products that are closest to you.
  • CONSERVATION PERIOD: For its part Wallapop will treat and retain the location of your device for the purposes stated above, as long as you do not disable the geolocation of your device.

 

In the event that you have registered on our website or in our application, the purposes for which we will treat your personal data are:

  • BASIS OF LEGITIMACY: The basis of legitimacy that enables Hapystay to process your data for the present purpose is your registration request and with it your consent.
  • PURPOSE: To manage your registration and your user preferences within the registered user area, as well as to provide you with the services of our website and/or our application that you have requested.
  • CONSERVATION PERIOD: The data collected to allow you to register on our website or application will be retained until you cancel your account.

 

  • LEGITIMATE BASIS: The legitimate basis for such processing is Hapystay’s compliance with certain legal obligations, as well as the legitimate interest in protecting our services and products.
  • PURPOSE: To ensure the proper use of our services and products, preventing illegal uses or uses contrary to our policy and values, even being able to unsubscribe you as a registered user.
  • CONSERVATION PERIOD: The data collected to manage your preferences as a user will be kept as long as you do not object to such treatment.

 

  • BASIS OF LEGITIMACY: Legitimate interest to improve publications.
  • PURPOSE: To show you publications adjusted to your consumption and browsing habits obtained from the use of our application or website.
  • CONSERVATION PERIOD: Data collected and processed to ensure the proper use of our services and products will be kept until the corresponding verification action has been carried out.

 

  • BASIS OF LEGITIMACY: Hapystay will perform such treatment in response to the relationship with you, taking into account that such communications will always be about our products and services.
  • PURPOSE: To send you, by any means, including electronic means, communications regarding the products and services offered by Hapystay, communications that may be addressed in response to your consumption habits, browsing or use of our website and / or our application.
  • CONSERVATION PERIOD: The data collected to show you targeted advertising will be used as long as you do not object to such treatment.

 

  • BASIS OF LEGITIMACY: Express consent to participate in the contests we promote.
  • PURPOSE: To manage your participation in the contests we organize in accordance with our legal bases.
  • CONSERVATION PERIOD: Those data collected to send you commercial communications about our own services will be kept as long as you do not unsubscribe as a registered user and do not oppose to such treatment.

 

  • BASIS OF LEGITIMACY: Hapystay performs such treatment as a result of the acceptance by you of the general conditions of contract made at the time of requesting such service delivery product or services requested.
  • PURPOSE: To track the delivery of products and/or services purchased through our website and/or our application.
  • CONSERVATION PERIOD: The data collected to carry out the services will be kept as long as you do not unsubscribe as a registered user and do not oppose to such treatment.

 

  • BASIS OF LEGITIMACY: The legitimate basis for the realization of such treatment is the acceptance by you of our general conditions of contracting made at the time of hiring the service.
  • PURPOSE: Manage and control subscriptions or payment for positioning or visibility (visibility).
  • CONSERVATION PERIOD: The data collected as a result of your contracting our positioning services will be kept until you unsubscribe from such service.

 

  • LEGITIMATE BASIS: The legitimate basis for this treatment is the legal obligation of Hapystay in accordance with the regulations for the protection of consumers and users.
  • PURPOSE: To manage complaints and inquiries about products and/or services purchased through our website and/or our application.
  • CONSERVATION PERIOD: Those data obtained as a result of complaints or queries that you may direct to us will be kept until the corresponding complaint or query has been resolved, or for a period of 5 years to ensure the reliability of the same.

 

  • BASIS OF LEGITIMACY: Express consent on your part to carry out the processing.
  • PURPOSE: If you have provided us with your express consent for this purpose, we will communicate your data to third party companies outside Hapystay, in order to show you advertising tailored to your preferences of consumption and navigation of both products and services themselves, as of third parties.
  • CONSERVATION PERIOD: Data relating to your browsing or consumption habits that we may have obtained from third parties will be kept as long as you do not revoke the consent given.

 

  • BASE OF LEGITIMACY:Notification of income and tax data by legal obligation.
  • PURPOSE:In the event that you reach a certain amount of revenue or sales we are required to collect and report such revenue and tax data under the DAC7 Directive.
  • CONSERVATION PERIOD:The data will be kept for a period not exceeding 10 years in accordance with the Directive.

 

With whom do we share your personal data?

To fulfill the purposes indicated in this privacy policy, it is necessary that we provide access to your personal data and to third parties that support us in the services we offer you, among which are: financial institutions, tax and fraud prevention entities, government agencies, technology service providers, suppliers and partners of transport and logistics services, marketing and advertising companies, and customer service and complaint or claim management.

In this regard, we select only service providers that offer adequate guarantees through internal processes defined by both Hapystay’s legal and privacy departments, ensuring transparency and privacy of your personal data at all times.

Hapystay in no case share user data with third party companies, inside or outside the European Union, for purposes other than the provision of the service without your explicit consent and without having complied with the duty of information.

Only in those cases in which you provide your express consent through the consent management platform, we may share certain personal data with Partners for the strict purpose of displaying and targeting advertising to you.

In addition to the above, you should bear in mind that whether you are a Professional User or a Consumer User, certain identification and contact data may be accessible and visible to other Users in specific situations of use of the platform (for example, if you open a chat with a potential seller, the latter may see your user name or if you close a sale through the platform, the seller may see your name and surname and address).

For reasons of availability or efficiency of service, some of our suppliers are located in territories outside the European Economic Area that cannot provide a level of data protection comparable to that of the European Union, such as the United States. 

Know your rights in personal data protection. 

You may exercise your rights of access, rectification, deletion, opposition, limitation to the processing and portability of your data, as well as the revocation, at any time, of the consents, if any, provided to Hapystay, attaching a photocopy of your ID card or equivalent valid identification document. For your convenience, and without prejudice to the fact that certain formal requirements established by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) must be complied with, Hapystay offers you the possibility to exercise the aforementioned rights via email: contact@hapystay.com  

How to contact Hapystay for privacy inquiries?

For any questions or comments regarding this Privacy Policy or how Hapystay collects and uses your Data, you can also contact us by email: contact@hapystay.com

Changes in the privacy policy

We may change the information contained in this Privacy Policy from time to time as we deem appropriate. We suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Web and our App.